martedì 24 agosto 2010

"An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word," says HBS professor Michael C. Jensen ... Key concepts include:
  • The personal and organizational benefits of honoring one's word are huge—both for individuals and for organizations—and generally unappreciated.
  • We can honor our word in one of two ways: by keeping it on time and as promised, or if that becomes impossible, by owning up to the parties counting on us to keep our word in advance and cleaning up the mess our failure to keep our word creates in their lives.
  • By failing to honor our word to ourselves, we undermine ourselves as persons of integrity, and create "unworkability" in our lives.
  • Integrity is a necessary but not sufficient condition for maximum performance.
  • There are unrecognized but significant costs to associating with people and organizations that lack integrity.